# CDD Analyst at Trading 212

- Company: Trading 212
- Role group: Client Relations & Retention
- Location: Sofia
- Type: FullTime
- Remote: yes
- Posted: 2026-09-17
- Status: active
- Apply: https://jobs.ashbyhq.com/trading212/3ca3c6f6-ab6b-4ad4-b329-60babfe5cf96?ref=companies-hiring.click

## Description

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.




THE ROLE

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.





WHAT YOU NEED TO HAVE

 - Proficiency in English (C1 or above)

 - Customer-orientated approach

 - Good time management and multitasking skills

 - Willingness to learn and develop

 - Adaptiveness to a rapidly changing environment

 


BONUS POINTS

 - Previous experience in customer service

 - Understanding of the stock market and the fintech industry

 - Fluency in another language

  


WHAT YOU'LL DO

 - Communicate with clients in English/Bulgarian

 - Deal with incoming inquiries via chat and email

 - Review, analyze, and verify client onboarding documents

 - Input and validate client data

 - Conduct due diligence and risk assessments on new clients

 - Channel client’s feedback

 - Working on a 24/7 schedule, organized in shifts

  


WHAT WE OFFER

 - Comprehensive training program to adapt to the insights of the business

 - Upskill trainings throughout your career

 - Full appreciation of your talent and ideas

 - Generous remuneration package

 - Excellent social benefits, including 25 days off, a sports card and private health insurance



Bring your ambition to Europe’s fastest-growing mobile broker!
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