Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.
With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.
Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.
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Role Summary
We are seeking a highly experienced Engagement Manager to partner with our most strategic customers and drive successful adoption, value realisation, and long-term retention.
Operating as a senior individual contributor, this role will work closely with the SVP Customer Success, strategic account leaders and regional leaders to ensure our largest and most complex accounts achieve measurable business outcomes. The Engagement Manager will act as a trusted advisor, orchestrating cross-functional teams and ensuring disciplined execution across the customer lifecycle.
Key Responsibilities
1. Strategic Customer Engagement
Own and lead delivery strategy for a portfolio of strategic / enterprise customers
Build strong relationships with:
Executive stakeholders
Technical leaders
Align customer objectives with platform capabilities and roadmap
2. Value Realisation & Outcomes
Define and track clear statements of work, success metrics, and business outcomes
Ensure customers achieve:
Time-to-value
Adoption milestones
ROI from investment
Proactively identify risks to value delivery and drive mitigation
3. Complex Programme Leadership
Lead large, multi-phase customer delivery engagements (implementations, expansions, migrations, transformations)
Coordinate across:
Professional Services
Solutions Engineering
Product
Support
Partners
Ensure delivery is aligned to agreed outcomes and timelines
4. Commercial Alignment & Growth
Partner closely with:
Account Executives
Customer Success Managers
Support:
Renewals
Expansion opportunities
Provide insight into:
Account health
Risk and growth signals
5. Executive Stakeholder Management
Act as a trusted advisor at C-level and senior leadership level
Lead:
Executive business reviews (EBRs)
Strategic planning sessions
Communicate value, progress, and risks clearly
6. Risk Management & Escalation
Identify and manage:
Delivery risks
Adoption challenges
Stakeholder misalignment
Lead resolution of complex issues and escalations
7. Operating Discipline & Governance
Establish clear:
Engagement plans
Lightweight governance structures
Success criteria
Ensure consistent execution across global accounts
8. Feedback & Continuous Improvement
Capture customer insights and feed into:
Product roadmap
Go-to-market strategy
Identify opportunities to improve:
Customer journeys
Engagement model
Success Measures
On-time delivery of engagements
Achievement of defined customer outcomes and ROI
Strong executive-level relationships and customer satisfaction
Reduction in escalations and improved account health
High renewal and retention rates across assigned accounts
Expansion / growth influenced within strategic accounts
Experience & Profile
Essential
Significant experience in:
SaaS customer success, consulting, or engagement management
Proven track record managing:
Enterprise / strategic accounts
Complex, multi-stakeholder environments
Strong commercial acumen (understands renewals, expansion, ARR impact)
Leadership Profile
Operates with high autonomy and accountability
Influences senior stakeholders internally and externally
Strong problem solver and structured thinker
Able to navigate ambiguity and drive outcomes
Preferred
Experience in:
Data platforms / databases / cloud technologies
Background in:
Consulting or program delivery
Familiarity with:
Customer success platforms and CRM systems
Reporting Line & Structure
Works closely with:
Architects
Account Executives
Customer Success Managers
Solutions Engineering
Support & Product
Role Positioning (important internally)
This is not:
A project manager
A support role
A junior CSM
An ops role
This is:
A senior, customer-facing leader responsible for ensuring our most important customers achieve meaningful business outcomes and remain long-term partners.
At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
Why Couchbase?
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
And much more!
*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
Learn more about Couchbase:
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Couchbase Capella
Couchbase Blog
Investors
Disclaimer:
Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.
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