Customer Success Manager - German Speaker at Commvault

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.   What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com  About Commvault  Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.  Customer Success Manager - German Speaker As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault’s Foundational Success tier.  You are responsible for driving: Customer adoption  Value realization  Retention (GRR)  Expansion influence (NRR)  Customer engagement  Lifecycle progression  Executive alignment  Customer advocacy  This role requires a strong balance of: Customer success leadership  Moderate technical depth  Commercial awareness  Project management  Cross-functional coordination  Executive communication  You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions. Key Responsibilities Strategic Customer Success Leadership Own customer relationships across assigned enterprise accounts  Develop and execute customer success plans aligned to customer business objectives  Drive customer adoption, operational maturity, and measurable value realization  Conduct business reviews, operational cadence meetings, and customer governance sessions  Proactively identify customer risks and develop mitigation strategies  Drive customer lifecycle progression and customer advocacy  Revenue Retention & Expansion Own customer retention planning and execution strategies to maximize GRR  Identify and influence expansion opportunities aligned to customer priorities  Drive adoption and customer maturity activities that improve NRR readiness  Partner with Sales and Renewals teams on expansion and renewal planning  Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities  Program & Project Leadership Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services  Manage customer success action plans, milestones, dependencies, and stakeholder alignment  Lead customer escalations and facilitate resolution management  Drive accountability across internal teams to improve customer outcomes  Executive Engagement & Customer Advocacy Build trusted relationships with technical, operational, and leadership stakeholders  Present customer health, adoption progress, ROI, and operational recommendations  Advocate for customer needs internally across cross-functional organizations Qualifications & Experience 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles  Proven success managing enterprise customer relationships  Strong customer success and stakeholder management capabilities  Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms  Strong project management and communication skills  Experience influencing GRR and NRR outcomes  Ability to communicate effectively across technical and executive audiences in German Language is a MUST. Success Metrics GRR performance across assigned accounts  NRR influence and expansion contribution  Customer adoption and utilization improvement  Executive relationship maturity  Customer health improvement  Forecast accuracy for risks and opportunities  Escalation management effectiveness  Customer advocacy and satisfaction Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com. Commvault's Privacy Policy